FAQ
Do you ship worldwide?
Do you ship worldwide?
We ship to most countries around the globe. To check whether we ship to your country or not, simply add products to your cart, visit the checkout page, and see if your country is displayed in the country selector.
Is shipping free?
Is shipping free?
Shipping is free for most countries. To check whether shipping is free to your country, simply add products to your cart, fill in your address at checkout, and right afterward you'll see whether shipping is free or not for your country.
What is your return / refund policy?
What is your return / refund policy?
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return and apply for a refund.
Are returns free?
Are returns free?
Yes! Returns are free of charge.
How long is your shipping times?
How long is your shipping times?
Orders to Europe and Asia generally take 7 - 10 business days for delivery.
Orders to the USA typically take 5 - 7 business days for delivery.
For some countries, the delivery will take longer. Please refer to the shipping times displayed on the checkout page for accurate delivery times to your country.
Where can I track my order?
Where can I track my order?
Easily paste the tracking number you received with your order into the most powerful and inclusive package tracking platform, https://www.17track.net/en , to instantly track your order.
Otherwise, you can contact us and we'll track your order and provide you with its status.
How long is the warranty for it?
How long is the warranty for it?
Every order of Coconut comes with a 1-year warranty.